KITCHEN PLACE/LEAD CLERK

The Kroger Co.•Mechanicsville, VA

12d

About The Position

The Kitchen Place/Lead Clerk plans, orders, and organizes merchandise and trains, coaches, and directs associates working in assigned Kitchen areas. The role performs production and customer service functions to maximize store sales and profits while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk is responsible for merchandise presentation, inventory and replenishment, customer interactions, department cleanliness, safety, and sanitation, and for supervising and providing feedback to direct reports.

Requirements

Willingness to work weekends and holidays.
Understanding of key components of department operations.
Ability and desire to promote, communicate, and implement company initiatives and process improvements to direct reports positively.
Ability to manage people and organize workloads.
Ability to make intelligent decisions quickly.
Ability to handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
Skills and abilities for effective production, merchandising, and customer service related to merchandise sales.
Effective written and verbal communication skills.
Ability and qualification to operate power machinery and work with various job tools.

Nice To Haves

Grocery retail work experience.
Past work record reflecting dependability and integrity.

Responsibilities

Build sales and profits for assigned Kitchen sections.
Maintain appropriate inventory levels to maximize sales and profits.
Price and display merchandise.
Merchandise end caps, power wings, mission tables, vignettes, and cross-merchandising within assigned Kitchen sections.
Maintain signage, tags, and promotional materials for assigned Kitchen sections.
Maintain new planograms and stay updated on planogram revisions, Marketing Bulletins, notes, and communications.
Respond appropriately to customer and associate comments, complaints, requests, accidents, and questions.
Interact with customers and employees promptly, tactfully, calmly, courteously, and professionally to create a positive impression.
Use the Magic System to manage merchandise ordering and replenishment and ensure accurate accounting of received product and on-hand balances.
Coach and train associates in merchandising techniques, customer service, product presentation, and promotional activities.
Implement company programs and follow company policies and procedures, especially those concerning safety and sanitation.
Maintain equipment and facilities properly and safely according to company policies and procedures.
Keep floors, shelves, and Kitchen areas clean and up to sanitary standards.
Execute the Marketplace Sales Plan 100 percent.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Perform the essential functions of the position with or without reasonable accommodation.