KITCHEN PLACE/LEAD CLERK

The Kroger Co.•Richmond, VA

16h•$18 - $21

About The Position

The Kitchen Place/Lead Clerk plans, orders, and organizes merchandise and trains, coaches, and directs associates working in assigned areas of the Kitchen Place Department. The role performs production and customer service functions to maximize store sales and profits while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position is responsible for merchandise planning and presentation, inventory management, customer and associate service, and implementing company programs and procedures. It also supervises direct reports, provides coaching and performance feedback, and maintains safe, clean, and sanitary work areas.

Requirements

Willingness to work weekends and holidays.
Understanding of key components of department operations.
Ability and willingness to promote, communicate, and implement company initiatives and process improvements positively with direct reports.
Ability to manage people and organize workloads.
Ability to make sound decisions quickly.
Ability to handle stressful situations tactfully and calmly while making a positive impression on associates and customers.
Skills and abilities for effective production, merchandising, and customer service related to merchandise sales.
Effective written and verbal communication skills.
Qualification and ability to operate power machinery and work with various job tools.

Nice To Haves

Grocery retail work experience.
A past work record reflecting dependability and integrity.

Responsibilities

Build sales and profits for assigned Kitchen sections.
Maintain appropriate inventory levels to maximize sales and profits.
Price and display merchandise, including merchandising end caps, power wings, mission tables, vignettes, and cross-merchandising within the assigned Kitchen section.
Maintain signage, tags, promotional materials, and current planograms for the assigned section.
Respond appropriately to customer and associate comments, complaints, requests, accidents, and questions.
Interact promptly, tactfully, calmly, courteously, and professionally with customers and associates.
Use the Magic System to manage merchandise ordering and replenishment and to ensure accurate accounting of received product and on-hand balances.
Train and coach associates in merchandising techniques, customer service, product presentation, and promotional activities.
Implement company programs and follow company policies and procedures, especially those related to safety and sanitation.
Maintain equipment and facilities safely and properly in accordance with company policies and procedures.
Keep floors, shelves, and Kitchen areas clean and sanitary.
Execute the Marketplace Sales Plan fully.
Stay current on planogram revisions, Marketing Bulletins, notes, and communications.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Perform the essential functions of the position with or without reasonable accommodation.