Kitchen Place/Lead Clerk

Kroger•Henrico, VA

About The Position

The Kitchen Place/Lead Clerk plans, orders, and organizes merchandise and trains, coaches, and directs associates working in the Kitchen Place Department. The role performs production and customer service functions to maximize store sales and profits while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position oversees assigned Kitchen sections, including inventory, pricing, displays, merchandising, signage, planograms, ordering, and replenishment. It supports customers and associates professionally, maintains safe and sanitary facilities and equipment, implements company programs and procedures, and executes the Marketplace Sales Plan. The role also supervises direct reports, completes performance reviews, and provides feedback.

Requirements

Willingness to work weekends and holidays.
Understand key components of department operations.
Ability and desire to promote, communicate, and implement company initiatives and process improvements to direct reports positively.
Ability to manage people and organize workloads.
Ability to make intelligent decisions quickly.
Ability to handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
Skills and abilities for effective production, merchandising, and customer service related to merchandise sales.
Effective written and verbal communication skills.
Qualified and able to operate power machinery and work with various job tools.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Grocery retail work experience.
A past work record reflecting dependability and integrity.

Responsibilities

Build sales and profits in assigned Kitchen sections.
Maintain proper inventory levels to maximize sales and profits.
Price and display merchandise.
Merchandise end caps, power wings, mission tables, vignettes, and cross-merchandising within assigned Kitchen sections.
Maintain appropriate signage, tags, and promotional materials.
Maintain new planograms and stay updated on planogram revisions, Marketing Bulletins, notes, and communications.
Respond appropriately and professionally to customer and associate comments, complaints, requests, accidents, and questions.
Use the Magic System to manage merchandise ordering and replenishment and to ensure accurate accounting of received products and on-hand balances.
Coach and train associates in merchandising techniques, customer service, product presentation, and promotional activities.
Implement company programs and follow company policies and procedures, particularly those related to safety and sanitation.
Communicate and interact with employees and customers to provide a positive impression.
Maintain equipment and facilities safely and in accordance with company policies and procedures.
Keep floors, shelves, and Kitchen areas clean and sanitary.
Execute the Marketplace Sales Plan 100 percent.
Supervise and coach direct reports, complete performance reviews, and provide feedback.