Part Time Kitchen and Bath Inside Sales Representative

US LBM•Camp Hill, PA

21d

About The Position

The Kitchen and Bath Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives. The role provides quotes and product dimension information in person and over the phone. It also supports purchasing and vendor contacts, handles customer orders and inquiries, coordinates project schedules and special product deliveries, maintains inventory, and resolves customer, jobsite, billing, credit, and return issues.

Requirements

High school diploma or GED required.
20/20 experience required.
1–3 years of experience in the building materials industry with basic knowledge of products and applications required.
Ability to operate a computer, calculator, and cash register.
Knowledge of building supplies, applications, related equipment, and/or the construction industry.
Good interpersonal and customer relations skills.
Excellent oral and written communication skills.
Familiarity with inventory and inventory control.
Must be able to walk throughout yards, plants, and offices.

Nice To Haves

1–3 years of inside sales experience preferred.

Responsibilities

Assist with purchasing, vendor contacts, and support for the outside sales representative (OSR) team.
Respond to customer inquiries about product selection, order placement, pricing and quotations, complaints, and delivery and installation schedules.
Initiate telephone calls to customers to generate sales.
Obtain orders from customers and sales representatives; enter work orders, credit returns, return authorizations, pick tickets, and service requests; and file paperwork.
Coordinate purchases and deliveries of special products and obtain information about pricing, specifications, uses, and availability.
Manage project schedules by coordinating with outside sales, jobsites, and assigned customers.
Maintain stock levels on the sales floor and in the stockroom.
Research credits, returns, and late payments as needed.
Check on back orders, resolve outstanding issues, solve billing problems, and compile data for closing.
Handle special orders and advanced pricing, and assist with pricing and special price lists.
Develop and grow professional relationships with customers.
Resolve jobsite issues and customer problems.
Perform other duties as assigned.
Comply with all policies and standards.
Adhere to the company’s commitment to workplace safety.
Participate in and complete assigned trainings.