Kiosk Implementation Manager

Canary Technologies Corp•New York, NY

1d•Hybrid

About The Position

The Kiosk Implementation Manager will lead Canary’s US kiosk activation strategy, translating hotel workflows and reservation data into product requirements and configurations. The role coordinates remotely with Customer Success, Engineering, and Hardware teams before deployment, leads on-site hotel go-lives, trains hotel staff, and develops deployment playbooks for different brands and property types across North America, EMEA, and APAC. The position is hybrid and based in NYC, with 40–50% travel to hotel properties, primarily in the US, and less frequent international travel as needed.

Requirements

At least 4 years of hands-on hotel operations experience as a Front Desk Agent, Front Desk Manager, Director of Rooms, or General Manager.
Expert-level Opera PMS proficiency across front desk, housekeeping, accounting, reservations, and night audit, including routing rules, shared reservations, multiple folios, refunds, and rate codes.
Deep understanding of hotel payment workflows, including authorizations, settlements, deposits, and reconciliation.
Experience handling group blocks, room sharing, split payments, complimentary stays, day-use reservations, walk-ins, and corporate billing.
Knowledge of check-in/check-out standards and brand requirements.
Familiarity with key card systems, payment terminals, and channel managers.
Comfort with modern tools such as Slack, Notion, and Claude.
Strong communication skills with hotel staff, engineering and product teams, and executive stakeholders.
Ability to travel 40–50% of the time for on-site implementations.

Nice To Haves

Experience with other PMS platforms such as Mews, Guestline, Protel, or RMS Cloud, or with channel managers, revenue management systems, or central reservation systems.
Certification in Opera PMS or other hotel systems.
Experience training hotel staff on new technology implementations.

Responsibilities

Lead end-to-end kiosk onboarding, from property qualification through post-go-live support.
Partner with Customer Success and Engineering to complete technical qualification questionnaires, assess Opera PMS readiness, and inform go/no-go decisions.
Configure and pair iPads, key encoders, and payment terminals with the PMS integrations team.
Coordinate hardware logistics, including packaging, configuration validation, shipping, and delivery tracking until a logistics vendor is finalized.
Lead on-site deployments, run test reservations, and ensure the end-to-end check-in flow works with live guests.
Train hotel staff on kiosk use and post-deployment support using standard operating procedures.
Inspect live reservation data using tools such as the Reservations Visualizer to configure kiosks and advise hotels on group blocks, multiple folios, routing rules, OTA virtual cards, and night audit processes.
Document field gaps, issues, and suggestions, and work with Product and Engineering on improvements and scalable deployment playbooks.

Benefits

Unlimited PTO.
Standard holidays plus monthly company-wide Canary Days for a guaranteed long weekend.
A dedicated birthday holiday.
Travel stipend to visit the team in person at the San Francisco, New York, or Dallas hubs.
Credit toward a stay at a Canary hotel.
At least 30% off the best available rate at select partner hotels globally.
Monthly budget for the Self Improvement Club.
Dedicated professional development learning stipend.
Cash bonus for successful hires through the referral program.
Stock option grant, subject to board approval.