Kiosk Banker

Cowlitz Indian Tribe•Ridgefield, WA

About The Position

The Kiosk Banker is responsible for the safe and efficient operation of the kiosk balancing room and currency dispensing machines on the casino floor. The role maintains the daily operation, maintenance, and protection of casino funds. The Kiosk Banker promotes superior guest service, supports the organization’s culture and values, and follows departmental and property policies and procedures. The role handles large amounts of money and maintains accountability for assigned funds and kiosk bank assets, including recording and verifying incoming and outgoing currency, coin, TITO tickets, and other monetary units. Duties include maintaining cage equipment; monitoring, maintaining, and balancing Ticket Redemption Units (TRUs), cash recyclers, ATMs, and other gaming-floor machines; running reports; entering data into spreadsheets and casino software; keeping cassettes and banks stocked for the current and next shifts; completing required paperwork; and protecting sensitive information.

Requirements

High school diploma/GED, recognized equivalent of a high school diploma (RED), or foreign high school diploma (FHD).
Experience in at least one of the following areas: cash handling, inventory control, deposit processing, vault balancing, account reconciliation, ATM processing, or cashier/teller work.
Excellent interpersonal skills and ability to foster a supportive, enabling team environment.
Ability to analyze monetary variances and troubleshoot equipment malfunctions.
Basic computer input skills.
Excellent written and verbal communication skills.
Excellent organizational and multitasking skills.
Ability to stand for extended periods.
Ability to lift and push up to 20 pounds.
Ability to understand and consistently deliver brand-standard guest service.
Ability to work in a fast-paced, often crowded and noisy environment.
Ability to work various shifts and flexible hours, including nights, weekends, holidays, and overtime as needed.
Willingness to work in a smoking environment.
Willingness to adhere to company health and safety measures.

Responsibilities

Promote superior guest service.
Maintain a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
Follow departmental and property policies and procedures regarding guest service standards.
Handle large amounts of money and maintain accountability over the assigned bank.
Protect kiosk bank assets by accounting for, documenting, and verifying incoming and outgoing currency, coin, TITO tickets, and other monetary units.
Maintain cage equipment.
Monitor, maintain, and balance TRUs, cash recyclers, ATMs, and other machines on the gaming floor.
Run reports to balance funds.
Enter data into required spreadsheets and casino software.
Keep cassettes and the bank stocked with funds for the current and next shifts.
Complete required paperwork according to procedure.
Maintain strict confidentiality of sensitive information.
Perform other duties as assigned.