Kia NA Warranty Specialist

Kia Corporation•Tustin, CA

6d•$84,853 - $110,272

About The Position

The Kia NA Warranty Specialist facilitates day-to-day Kia North America regional warranty operations, including warranty systems administration, claim processing, recovery support, subsidiary assistance, reporting, and designated reimbursement and billing processes. The position serves as a regional subject matter expert and coordinates with North American subsidiaries, manufacturing plants, Headquarters, and cross-functional stakeholders to resolve issues, improve claim quality, maintain consistent warranty processes, and strengthen Regional Headquarters capabilities. The role exercises independent judgment in regional warranty operational matters, determines appropriate actions within delegated authority, and coordinates or escalates matters requiring policy, financial, technical, manufacturing, legal, or Headquarters review. It also provides functional leadership, coordinates operational coverage, and supports the training and development of assigned personnel. The position is primarily in a sedentary office environment with prolonged sitting and computer use. It requires 10–15% domestic and occasional international travel, including possible overnight travel. Physical effort is minimal, with occasional standing, walking, reaching, handling light materials, and driving.

Requirements

Bachelor’s degree or an equivalent combination of education and directly related experience.
Minimum of 6 years of automotive industry experience in warranty operations, warranty administration, claims, reimbursement, service operations, technical operations, or a related field.
Minimum of 3 years of directly related experience at the automotive manufacturer, distributor, regional headquarters, or manufacturing level.
Project leadership or operational process leadership experience.
Experience in automotive warranty administration, claim processing, warranty reimbursement, service operations, or manufacturer/distributor warranty support.
Knowledge of automotive warranty administration, claim processing, reimbursement processes, and vehicle repair operations.
Strong analytical, investigative, and independent problem-solving skills.
Knowledge of business systems, operational workflows, system development, and system maintenance.
Ability to analyze warranty data, identify trends, determine root causes, and recommend practical solutions.
Strong process-management, project-coordination, prioritization, and organizational skills.
Ability to facilitate cross-functional activities and coordinate effectively with subsidiaries, manufacturing plants, Headquarters, and technical teams.
Strong written, verbal, training, and presentation skills.
Proficiency with Microsoft Excel, Power BI, PowerPoint, Word, SharePoint, and related reporting and collaboration tools.
Ability to develop procedures, reports, dashboards, work instructions, and management presentations.
Ability to work effectively in a multicultural and international business environment.
Ability to exercise sound judgment while handling confidential and financially sensitive warranty information.
Ability to maintain focus and attention to detail in a fast-paced environment, analyze information, make sound decisions under time constraints, work independently, respond to challenges with poise and agility, and handle competing priorities effectively.
Ability to perform essential duties in a primarily sedentary office environment, including prolonged sitting and computer use; occasional standing, walking, reaching, handling light materials, and driving.
Ability to travel 10–15% domestically and occasionally internationally, with overnight travel as required.

Nice To Haves

Experience with warranty systems, operational reporting, process development, billing, recovery support, or system implementation.
Experience interpreting warranty policies, claim requirements, reimbursement criteria, and system logic.
Experience with continuous improvement, process mapping, root-cause analysis, or project management.

Responsibilities

Facilitate day-to-day regional warranty operations and related system workflows for KUS, KCA, KMX, HMGMA, and KaGA.
Coordinate daily regional warranty operations, systems administration, workflows, and reimbursement processes.
Review and manage assigned claim-processing, authorization, billing, reimbursement, and campaign activities.
Provide claim-processing and recovery support through operational review, analysis, reporting, coordination, and issue resolution.
Oversee warranty hotline operations and coordinate the resolution and escalation of subsidiary requests.
Manage warranty support workflows and provide operational assistance to subsidiaries for campaigns, visiting-owner matters, reimbursement processes, and other regional warranty programs.
Develop and maintain recurring and automated reporting for warranty operations, campaign performance, recovery support, and key performance indicators.
Analyze warranty data to identify trends, improve claim accuracy, and recommend system and process enhancements.
Maintain operating procedures, workflow controls, reference materials, and escalation processes.
Monitor workloads, claim aging, service levels, and recurring operational issues.
Support the development, testing, implementation, and ongoing improvement of warranty systems and programs.
Coordinate operational issues and requirements with subsidiaries, manufacturing plants, Headquarters, and cross-functional stakeholders.
Develop reporting, performance monitoring, procedures, controls, and process improvements that support claim quality, warranty cost visibility, processing effectiveness, and regional warranty administration.
Provide functional leadership, coordinate operational coverage, and support the training and development of assigned personnel.
Perform other duties as assigned.