Warranty Administrator II - Kearny Mesa Ford/Kia

Sunroad Automotive•San Diego, CA

1d•$24 - $35

About The Position

The Warranty Administrator II manages the warranty process for products or services, overseeing the warranty lifecycle from initial claim submission through final resolution. The role ensures compliance with manufacturer guidelines and company policies and works with customers, service departments, suppliers, manufacturers, and service providers to facilitate accurate and efficient warranty processing. Responsibilities also include maintaining claim records, reporting on warranty activity and trends, investigating product defects, and supporting timely returns, repairs, and replacements.

Requirements

At least two years of experience in warranty administration or a related field, with experience managing and processing warranty claims.
Ability to lift up to 15 pounds.
Ability to perform all essential functions of the job.
Strong attention to detail and accuracy in data entry and documentation.
Excellent written and verbal communication skills.
Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
Strong organizational and problem-solving skills.
Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.

Nice To Haves

Experience processing warranty claims or product returns, or working with manufacturers or suppliers.
Experience with warranty management software or ERP systems.

Responsibilities

Review and process customer warranty claims, verifying eligibility under company policies and product warranties.
Ensure required claim documentation, such as proof of purchase, photos, and defect details, is provided and meets standards.
Enter warranty claim information accurately into the warranty management system for tracking and reporting.
Coordinate with suppliers, manufacturers, and service providers to process claims and initiate replacements or repairs.
Maintain positive relationships with external partners and vendors to support claim resolution and compliance with warranty terms.
Track product returns and repairs and ensure claims and returned or replacement products are handled in a timely manner.
Maintain current records of warranty claims, customer interactions, and resolutions in the warranty management system.
Ensure warranty documentation is complete, accurate, and compliant with company policies.
Prepare reports on warranty claims, trends, and claims history for management analysis.
Work with the inventory team to verify defective products returned under warranty and process them for replacement or repair.
Assist with inspecting returned products to determine defect causes and assess warranty eligibility.
Identify and track recurring product issues and warranty trends, and report findings to management.
Work with internal departments to investigate product failures, defects, and trends and recommend preventive measures and product improvements.
Report to management on warranty claims, costs, and potential improvements to warranty procedures.
Ensure compliance with warranty policies, industry standards, and legal requirements, and keep up with changes in laws and regulations.
Handle warranty administration, including filing, correspondence, and updating warranty policy documents.
Support the warranty department with high claim volumes during peak periods and process claims promptly.
Maintain satisfactory attendance.
Perform other related duties as assigned.