About The Position

The Keyholder supports the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of the store. The role uses coaching and mentoring skills to lead by example and model the behaviors expected of the sales team, helping deliver inspirational, authentic, and personalized customer service and achieve sales and service targets. The Keyholder performs start- and end-of-day cash reconciliation and is responsible for opening and closing the store on a rota basis. This role is presented as an opportunity for an ambitious self-starter with retail experience to gain an initial supervisory role and develop a long-term career in prestige beauty.

Requirements

  • Proven retail experience, preferably within cosmetics.
  • Ability to provide inspirational, authentic, and personalized customer service.
  • Ability to work retail hours, including days, nights, weekends, and special events, in a fast-paced work environment.
  • Previous experience with retail point-of-sale software.
  • Applicants must be able to provide proof of their right to live and work in the country if invited to interview.

Nice To Haves

  • Retail operations experience, including cash reconciliation and opening and closing a store.
  • Previous supervisory experience, including coaching or mentoring others to achieve sales and customer service targets.

Responsibilities

  • Support the Store Manager and Assistant Manager with the smooth and efficient running of the store.
  • Lead by example and coach and mentor the sales team in providing inspirational, authentic, and personalized customer service.
  • Help the sales team achieve sales and customer service targets.
  • Carry out start- and end-of-day cash reconciliation.
  • Open and close the store on a rota basis.

Benefits

  • Health insurance coverage, including medical, dental, and vision insurance.
  • Wellness and family support programs.
  • Life and disability insurance.
  • Retirement savings plans.
  • Education-related programs.
  • Paid holidays and vacation time.
  • Potential eligibility for a commission or bonus plan, subject to plan guidelines and role eligibility.
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