KeyHolder, Robert Graham - Fashion Show

Robert Graham•Las Vegas, NV

3d•$17 - $24

About The Position

The Keyholder supports overall store sales, staff, merchandise, and customer service while promoting a sales culture that builds productivity and passion for the Robert Graham brand. The role helps ensure internal and external customers receive exemplary service and a positive store and brand experience. The Keyholder supports management with supervision of scheduled store staff and holds a store key.

Requirements

Dedicated to meeting the expectations and requirements of internal and external customers.
Gets first-hand customer information and uses it to improve products and services.
Acts with customers in mind and establishes and maintains effective customer relationships.
Knowledgeable and enthusiastic about fashion.
Excellent communication skills.
Available to work weekends and holidays and report to work on time.
Ability to support management with supervision of scheduled store staff.
Must hold the store key.

Responsibilities

Motivate sales staff to meet assigned sales and productivity goals.
Support associates in developing sales techniques and using elevated sales and service standards to maximize sales.
Maintain in-depth merchandise knowledge and help ensure associates are fluent in product knowledge.
Demonstrate sales leadership on the selling floor and collaborate with management to identify marketing opportunities that support sales.
Work with the Store Manager to develop events and incentives that grow the customer base, particularly in the local market.
Ensure associates provide the highest level of customer service and meet World Class Service standards.
Ensure staff maintains ongoing client communication using client books and the client database.
Resolve client problems and complaints quickly and effectively.
Assist sales associates with customer service issues, including dissatisfied customers, returns, and defective merchandise.
Empower associates to make decisions that are in customers’ best interests and support the company’s philosophy.
Support management with supervision of scheduled store staff.