Retail Keyholder, Maje Beverly Hills

SMCP•Beverly Hills, CA

1d•Onsite

About The Position

The Keyholder supports the store leadership team in ensuring smooth store operations and delivering an exceptional customer experience. The role includes leading the team in the absence of the Store Manager or Assistant Manager, assisting with opening and closing, cash handling and reconciliation, KPI tracking, sales-goal distribution, team motivation, and problem resolution. The Keyholder provides personalized customer service, product knowledge, styling recommendations, and sales support; builds customer relationships and a client book; and addresses customer service issues professionally. The role also maintains store standards and visual presentation, oversees stock replenishment, supports new hires and team development, and helps create an inclusive, welcoming shopping experience. The position is based in Beverly Hills, California. The stated compensation is $21.50–$22 per hour, plus individual commission and sales incentives. Flexible availability, including evenings, weekends, and holidays, is required.

Requirements

At least 1 year of experience in retail or customer service.
Enthusiasm for exceptional customer service and working in luxury retail.
Knowledge of and passion for fashion trends.
Excellent communication skills and a friendly, approachable, persuasive demeanor.
Adaptability and openness to pursuing a career in retail management.
Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

Supervisory experience is preferred.
A social media presence is a plus but is not required.

Responsibilities

Lead and supervise the team in the absence of the Store Manager or Assistant Manager.
Assist with daily operations, including cash handling, opening and closing procedures, and KPI tracking.
Support cash reconciliation and distribution of sales goals.
Provide exceptional customer service, product knowledge, and personal recommendations.
Build and maintain a client book and foster customer relationships and loyalty.
Help achieve sales targets through outstanding service and brand values.
Address customer service issues promptly and professionally.
Maintain high store standards and a welcoming, organized environment.
Oversee stock replenishment in line with demand and visual standards.
Support new hires and encourage team development.
Motivate the team to meet sales goals and promote a results-oriented environment.
Create an inclusive, personalized shopping experience and guide clients through their shopping journey.