Retail Keyholder, Maje Beverly Hills
About The Position
The Keyholder supports the store leadership team in ensuring smooth store operations and an exceptional customer experience. The role includes assisting with opening and closing, cash reconciliation and handling, KPI tracking, sales-goal distribution, team motivation, and resolving problems. The Keyholder may lead and supervise the team when the Store Manager or Assistant Manager is absent. The position also focuses on building customer relationships and loyalty through personalized service, styling advice, product knowledge, and a client book. The Keyholder helps achieve sales targets, addresses customer-service concerns, maintains store standards and visual presentation, oversees stock replenishment, and supports new hires and team development. The role promotes an inclusive, welcoming shopping experience and offers opportunities to develop toward retail management.
Requirements
- At least 1 year of experience in retail or customer service.
- Flexible availability, including evenings, weekends, and holidays.
- Enthusiasm for providing exceptional customer service and working in luxury retail.
- Knowledge of and passion for fashion trends.
- Excellent communication skills and a friendly, approachable, and persuasive demeanor.
- Adaptability and openness to pursuing a career in retail management.
Nice To Haves
- Supervisory experience is preferred.
- A social media presence is a plus but not required.
Responsibilities
- Lead and supervise the team in the absence of the Store Manager or Assistant Manager.
- Assist with daily store operations, including cash handling, opening and closing, and KPI tracking.
- Provide exceptional customer service through product knowledge, styling advice, and personal recommendations.
- Build and maintain a client book to foster customer relationships and loyalty.
- Achieve sales targets through outstanding service and adherence to brand values.
- Address customer-service issues promptly and professionally.
- Maintain high store standards and a welcoming, organized environment.
- Oversee stock replenishment in line with demand and visual standards.
- Support new hires and encourage team development.
- Motivate the team to meet sales goals and foster a results-oriented environment.
- Create an inclusive, personalized shopping experience and guide clients through their shopping journey.
Benefits
- Individual commission and sales incentives
- 50% shopping discount
- Seasonal wardrobe offering
- Cell phone contribution
- Voluntary health plan
- 401(k)
- Paid time off, including holiday pay
- Paid parental leave
- Pet benefits
- Employee Assistance Program (EAP), including mental health support
- MAVEN Family Planning support
- Product knowledge training
- Retail Stylist Program
- Mentorship and professional development support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
