Part-Time Keyholder - Nashville

Rails•Nashville, TN

21h

About The Position

The Keyholder is a fashion-focused, client- and brand-centric representative of Rails who supports the store’s daily business operations and initiatives set by management. The role promotes brand engagement with clients, partners, and the local community while supporting client needs through styling. Keyholder responsibilities include delivering excellent client experiences, maintaining store and visual standards, supporting operational functions, and helping achieve sales results and key performance indicator goals. The Keyholder reports to the Store Manager.

Requirements

At least 1 year of experience in a retail apparel environment is preferred.
Ability to create, manage, and adhere to deadlines.
Familiarity with key retail performance indicators.
Adaptability, openness, active listening, and compassion.
Strong organizational, writing, and communication skills.
Comfort and proficiency with computer technology and software on PC and iOS platforms.
Ability to climb ladders.
Ability to lift more than 25 pounds.

Nice To Haves

Fashion enthusiasm and retail experience in women’s and men’s apparel are preferred.

Responsibilities

Support floor coverage, financial targets, visual merchandising standards, client service, and front-of-house and back-of-house operations.
Support the execution of business plans to accelerate the business.
Represent the Rails brand and promote its culture internally and externally.
Help acquire and retain clients, building relationships for the store and brand.
Deliver a strong client experience across in-store, virtual, and other engagement channels; follow through on the customer journey as needed.
Support clients with styling advice and suggestions, and help resolve customer service issues.
Partner with the Store Management Team to bring store activations and events to life, focused on client acquisition, retention, and development.
Support a positive work environment and partner with store teams, the store network, and cross-functional partners.
Support performance initiatives set by Store Management and attend and participate in store meetings as required.
Help maintain the store’s image in line with corporate standards and support the team in upholding those standards.
Support inventory functions and protect company assets, including cash and inventory.
Support Client Consignment business guidelines, including turnaround, take rate, and timely merchandise returns.
Support omnichannel services, including Order-in-Store, Ship-from-Store, Pickup-in-Store, and Reserve-in-Store, while focusing on related KPIs.
Follow legal, safety, and internal procedures when completing processes.
Partner as needed with stores across the network and Operations, Visual, CRM, Retail Training, HR, Merchandise, and Regional Management teams.
Take on additional projects and responsibilities as business needs arise.