KeyHolder (PT) - Coconut Point Mall

UNTUCKit•Estero, FL

3d•Onsite

About The Position

The KeyHolder leads from the sales floor in a performance-driven retail environment, helping convert customer traffic into revenue, enhance the customer experience, and motivate the team to exceed sales goals. The role combines personal selling and clienteling with coaching associates and maintaining store operations and standards. The KeyHolder engages customers, provides personalized styling solutions, builds client relationships, and identifies opportunities to cross-sell and upsell. They inspire associates to use high-performance selling behaviors, coach team members in real time, deliver UNTUCKit University training, and reinforce daily performance conversations. They also open and close the store, maintain a sales-focused floor and organized stockroom, and monitor KPIs and customer feedback to identify sales trends.

Requirements

Prior retail leadership or keyholder experience.
Proven ability to drive sales and influence team performance.
Strong clienteling skills and a customer-first mindset.
High energy, strong communication skills, and a passion for results.
Commitment to the CORE Values: Be Kind, Own It, Work Together, Communicate, Mentor, and Have Fun.
Work experience as a Supervisor, Key Holder, or Assistant Manager.
Basic understanding of sales principles and customer service practices.
Proficiency with Apple products, G-suite, and omni-channel POS systems.
Solid communication and interpersonal skills.
Ability to work in the store alone.
Flexible scheduling and availability to work retail hours, including days, evenings, weekends, and/or holidays.
High school degree.

Responsibilities

Lead by example in achieving and exceeding individual and store sales goals.
Proactively engage customers, assess their needs, and deliver personalized styling solutions.
Build and maintain client relationships through clienteling and follow-up.
Identify cross-selling and upselling opportunities to maximize transactions.
Use product knowledge to communicate value and drive conversions.
Inspire and motivate associates to deliver high-performance selling behaviors.
Create an energetic, results-focused sales culture.
Coach team members in real time on selling techniques and client engagement.
Execute UNTUCKit University training and reinforce daily performance conversations.
Open and close the store while maintaining accountability for results and standards.
Maintain a visually compelling, sales-focused floor environment.
Keep the stockroom organized to support selling efficiency.
Monitor KPIs and contribute insights based on customer feedback and sales trends.