KeyHolder (PT) - Coconut Point Mall

UNTUCKit•Estero, FL

About The Position

The KeyHolder is a sales-focused retail leader who works from the sales floor to convert customer traffic into revenue, elevate the customer experience, and help the team exceed goals. The role leads by example in achieving sales targets, engaging customers, providing personalized styling solutions, and building client relationships through clienteling and follow-up. The KeyHolder motivates and coaches associates, reinforces selling behaviors and training, and contributes to a high-energy, results-focused sales culture. The position also supports store operations by opening and closing the store, maintaining a sales-focused floor and organized stockroom, and monitoring KPIs and customer feedback. This is a part-time role with hours that may vary.

Requirements

Prior retail leadership or keyholder experience.
Proven ability to drive sales and influence team performance.
Strong clienteling skills and a customer-first mindset.
High energy, strong communication skills, and a passion for results.
Commitment to the CORE Values: Be Kind, Own It, Work Together, Communicate, Mentor, and Have Fun.
Proven work experience as a Supervisor, Key Holder, or Assistant Manager.
Basic understanding of sales principles and customer service practices.
Proficiency with Apple products, G-suite, and omni-channel POS systems.
Solid communication and interpersonal skills.
Ability to work alone in the store.
Flexible scheduling and availability to work retail hours, which may include days, evenings, weekends, and/or holidays.
High school degree.

Responsibilities

Lead by example in achieving and exceeding individual and store sales goals.
Proactively engage customers, assess their needs, and provide personalized styling solutions.
Build and maintain client relationships through clienteling and follow-up.
Identify cross-selling and upselling opportunities to maximize transactions.
Use product knowledge to communicate value and drive conversions.
Inspire and motivate associates to use high-performance selling behaviors.
Create an energetic, results-focused sales culture.
Coach team members in real time on selling techniques and client engagement.
Execute UNTUCKit University training and reinforce daily performance conversations.
Open and close the store while taking accountability for results and standards.
Maintain a visually compelling, sales-focused store floor.
Keep the stockroom organized to support selling efficiency.
Monitor KPIs and contribute insights based on customer feedback and sales trends.