Full-Time Keyholder - Newbury

Rothy's•Boston, MA

4d•Onsite

About The Position

As a Keyholder at Rothy’s, you will help create a service-first culture on the sales floor and support smooth store operations. You will model exceptional customer experiences, coach team members in the moment, and uphold operational excellence. As part of the leadership team, you may serve as Manager on Duty, ensuring the store reflects Rothy’s brand standards and values in every interaction. The role focuses primarily on customer experience, service, selling, clienteling, and supporting team development. You will also help with store operations, visual merchandising, and assigned areas of responsibility. The position requires availability for at least 40 hours per week, including peak business days, holidays, and evening and opening shifts.

Requirements

Be at least 18 years of age.
Have 1–2 years of retail or customer service experience, ideally with some leadership responsibility.
Demonstrate an ability to connect with customers and deliver exceptional service.
Have experience supporting operational tasks such as merchandising, shipment, or stockroom leadership.
Show a desire to grow leadership skills.
Be able to stand and walk for an entire shift.
Be able to lift, push, carry, or otherwise move up to 25 lbs.
Be able to frequently bend, reach, and stretch, and safely use ladders and step stools.
Follow Rothy’s dress code, including wearing Rothy’s shoes during every shift.
Be available to work at least 40 hours per week, including Fridays, Saturdays, Sundays, holidays, and evening and opening shifts.

Responsibilities

Lead and model the Rothy’s Experience through exceptional service and selling on the sales floor, coaching and guiding team members to uphold brand standards.
Drive personal and team sales results by delivering the Rothy’s Experience and supporting teammates through coaching and team selling.
Build lasting customer relationships through strong clienteling practices.
Assist with in-store events and activations that engage the local community, support brand awareness, and drive sales.
Support onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor.
Act as Manager on Duty when assigned, ensuring daily operations, visual merchandising tasks, and service expectations are met.
Own assigned areas of responsibility through the Division of Responsibility program and communicate progress, opportunities, and feedback to store leadership.