Retail Full Time Keyholder: Mt. Pleasant

Framebridge • Mt Pleasant, SC

8d

About The Position

Framebridge is seeking a Keyholder to bring energy, leadership, and a customer-first attitude to its retail store team in Mt. Pleasant, South Carolina. As a trusted leader on the floor, the Keyholder handles key-holding responsibilities while providing a customer experience that encourages customers to return. The role reports to the Store Manager.

The Keyholder sets a high standard for customer service and brand representation, supports onboarding and training, and helps execute and improve store operations so customer experience and financial goals are met. The role also involves sharing product knowledge and design advice, coaching teammates, troubleshooting customer issues, and looking for ways to improve the retail experience. The schedule requires flexibility, including evenings and weekends, to meet business needs.

Framebridge describes its culture as inclusive, equitable, and collaborative, with an emphasis on pride in craftsmanship, adaptability, creative problem-solving, accountability, making the customer experience special, and building lasting relationships.

This position requires standing for extended periods of up to eight hours per shift, light lifting up to 30 pounds, and bending, reaching, and other light movement in a retail or production environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Requirements

• Experience as a key holder in a customer service, retail, or hospitality role.
• Strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and enthusiasm for working in a creative environment.
• Ability and eagerness to learn new tools, technology, products, and processes.
• Strong time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Ability to stand for extended periods, up to eight hours per shift.
• Ability to lift up to 30 pounds and perform bending, reaching, and light physical movement.

Nice To Haves

• A degree in art, design, marketing, or a relevant field is preferred but not required.

Responsibilities

• Set the standard for exceptional customer service and represent the Framebridge brand in retail stores.
• Support onboarding and training retail team members.
• Execute and improve retail operational activities to help meet customer experience and financial goals.
• Use listening, oral, and communication skills to build customer relationships and coach retail team members.
• Demonstrate product knowledge and provide design advice to customers; train team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve the retail experience.
• Help Framebridge deliver on its 100% happiness guarantee.
• Work a flexible schedule, including evenings and weekends, to meet business needs.
• Carry out key-holding responsibilities as a trusted leader on the floor.

Benefits

• Medical, dental, and vision benefits for full-time employees.
• 401(k) and employer-funded pension plan for full-time employees.
• Parental leave and return program for full-time employees.
• Flexible Time Off.
• Paid holidays for full-time employees.
• Framebridge employee free frame codes and discounts.
• Short-term disability and Life/AD&D Insurance for full-time employees.
• Employee Assistance Program (EAP).
• Ongoing learning and development opportunities.
• Commuter benefits.
• Pet insurance for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed