Keyholder Supervisor - Lima Allentown

Goodwill Easterseals Miami Valley•Lima, OH

12d

About The Position

The Keyholder Supervisor oversees store operations, including loading and unloading trailers, processing textiles and wares, quality control, rotation, sales, and general operations. The role assists the Store Manager with sales and expense management, cash handling and banking, employee training and supervision, customer service, merchandising, inventory, and maintaining store standards for housekeeping, safety, and security. The position may direct employees and volunteers and perform opening, closing, and manager-on-duty duties when the Store Manager or Assistant Manager is absent. The employee must work a flexible schedule, provide their own transportation and adequate liability insurance, follow Goodwill's dress code, and comply with agency policies and applicable regulatory standards. A high school diploma or GED and knowledge of cash register procedures, stock control, banking, merchandising, and display are required.

Requirements

High school diploma or general education degree (GED).
Knowledge and experience in cash register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, and display.
Ability to perform store opening and closing duties as needed.
Ability to work both as a team member and independently.
Organizational skills.
Ability to regularly lift and/or move up to 50 pounds.
Must pass a criminal background check and random drug screens.
Must provide own transportation and adequate liability insurance.

Responsibilities

Assist the Store Manager with managing budgeted sales and expense-to-revenue goals.
Operate the cash register accurately, including handling cash, checks, change, receipts, returns, voids, discounts, and credit cards.
Perform banking procedures, including reconciling Daily Business Statements and preparing deposit slips.
Train and supervise store employees in retail procedures.
Model and provide excellent customer service.
Maintain the store according to company housekeeping, safety, and security policies.
Perform stocking, display, and inventory duties.
Order merchandise as assigned, including processing requests to transportation.
Work a flexible schedule to meet store needs.
Follow the Goodwill dress code and set a professional example for employees.
Support a culture of empowerment and continuous improvement, and encourage suggestions and decisions that positively affect store performance and growth.
Assist the Store Manager with equal opportunity employment efforts and take action to prevent employee harassment.
Provide personal transportation and adequate liability insurance.
Comply with agency policies, procedures, and safety standards, and ensure safety training in supervised areas and compliance with CARF, Department of Labor, and other regulatory standards.
Direct employees and volunteers in the absence of the Store Manager or Assistant Manager.
Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Open and close the store and perform daily manager-on-duty tasks when the Store Manager or Assistant Manager is absent.
Perform other duties as assigned.