Keyholder Supervisor - Lima Allentown

Goodwill Easterseals Miami Valley•Lima, OH

1d•Onsite

About The Position

The Keyholder Supervisor oversees store operations, including loading and unloading trailers, processing textiles and wares, quality control, merchandise rotation, sales, and other operational activities. The role assists the Store Manager with sales and expense management, customer service, cash handling, banking, employee training and supervision, merchandising, inventory, and store safety and security. The supervisor may direct employees and volunteers when the Store Manager or Assistant Manager is absent, including handling opening and closing duties and daily manager-on-duty tasks. The position requires a flexible schedule to meet store needs, personal transportation and adequate liability insurance, and the ability to meet the role’s physical demands. The employee must follow agency policies and safety standards, maintain applicable regulatory standards, and pass a criminal background check and random drug screens. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED.
Knowledge and experience in cash register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, and display.
Ability to perform store opening and closing duties as needed.
Ability to work as a team member and independently.
Organizational skills.
Ability to pass a criminal background check and random drug screens.
Provide own transportation and adequate liability insurance.
Ability to regularly lift and/or move up to 50 pounds.

Responsibilities

Assist the Store Manager with managing budgeted sales and expense-to-revenue performance.
Operate the cash register accurately, including handling cash, checks, change, receipts, returns, voids, discounts, and credit cards.
Perform banking procedures, including reconciling Daily Business Statements and deposit slips.
Train and supervise store employees in retail procedures.
Model excellent customer service.
Maintain the store in accordance with company housekeeping, safety, and security policies.
Perform stocking, display, and inventory duties.
Order merchandise as assigned, including processing requests to transportation.
Work a flexible schedule to meet store needs.
Follow the Goodwill dress code and set a professional example for employees.
Promote empowerment and continuous improvement by offering suggestions and making decisions that positively affect the store and business growth.
Assist the Store Manager with equal opportunity employment efforts and take action to prevent employee harassment.
Provide personal transportation and adequate liability insurance.
Comply with agency policies, procedures, and safety standards; ensure safety training in supervised areas and maintain standards required by CARF, the Department of Labor, and other regulators.
Directly supervise employees and volunteers in the absence of the Store Manager or Assistant Manager.
Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Open and close the store and perform daily manager-on-duty tasks when the Store Manager or Assistant Manager is absent.
Perform other duties as assigned.