Keyholder Shift Supervisor - Miller Lane

Goodwill Easterseals Miami Valley•Dayton, OH

10d

About The Position

The Keyholder Shift Supervisor assists with supervising store operations, including processing textiles and wares, quality control, rotation, sales, and general operations. The role supports the Store Manager with budgeted sales and expense-to-revenue goals and may take charge of the store in the absence of the Store Manager or Assistant Manager. The supervisor trains and directs employees, supports customer service, maintains store standards, and performs cashiering, banking, stocking, display, inventory, and ordering duties. The position requires a flexible schedule, reliable personal transportation with adequate liability insurance, and the ability to meet the role’s physical demands. The employee must comply with agency policies, procedures, safety standards, and applicable regulatory requirements.

Requirements

High school diploma or GED.
Knowledge and experience in cash register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, and display.
Ability to effectively open and close the store as needed.
Ability to work as a team member and independently.
Organizational skills.
Must maintain the ability to pass a criminal background check and random drug screens.
Must provide personal transportation and adequate liability insurance.
Must be able to regularly lift and/or move up to 50 pounds.
Must be able to meet the physical demands described for the position.

Responsibilities

Assist the Store Manager with managing budgeted sales and expense-to-revenue goals.
Operate the cash register accurately and handle cash, checks, change, receipts, returns, voids, discounts, and credit cards properly.
Perform banking procedures, including reconciling Daily Business Statements and deposit slips.
Train and supervise store employees in retail procedures.
Model and provide excellent customer service.
Maintain the store in accordance with company housekeeping, safety, and security policies.
Perform stocking, display, and inventory duties.
Order merchandise as assigned, including processing requests to transportation.
Follow the Goodwill dress code and set a professional example for employees.
Support the agency’s empowerment and continuous improvement culture, including offering suggestions and making decisions that positively affect the store and business growth.
Assist the Store Manager with equal opportunity employment efforts and take action to prevent employee harassment.
Comply with agency policies, procedures, and safety standards, and ensure safety training in supervised areas and compliance with CARF, Department of Labor, and other regulatory standards.
Directly supervise employees and volunteers in the absence of the Store Manager or Assistant Manager.
Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Open and close the store and perform daily manager-on-duty tasks when the Store Manager or Assistant Manager is absent.
Perform other duties as assigned.