Keyholder Shift Supervisor - Miller Lane

Goodwill Easterseals Miami Valley•Dayton, OH

About The Position

The Keyholder Shift Supervisor oversees store operations, including loading and unloading trailers, textile and wares processing, quality control, rotation, sales, and related operations. The role assists the store manager with budgeted sales and expense-to-revenue goals, cash handling and banking, merchandising, inventory, ordering, customer service, and maintaining store standards for housekeeping, safety, and security. The position trains and supervises employees in retail procedures and may directly supervise employees and volunteers when the Store Manager or Assistant Manager is absent. Supervisory duties include planning and directing work, evaluating performance, addressing complaints, resolving problems, and opening or closing the store. The supervisor must work a flexible schedule according to store needs, provide their own transportation and adequate liability insurance, and comply with agency policies, safety standards, and applicable regulatory requirements.

Requirements

High school diploma or general education degree (GED).
Knowledge and experience in cash register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, and display.
Ability to perform store opening and closing duties as needed.
Ability to work effectively as a team member and independently.
Organizational skills.
Ability to pass a criminal background check and random drug screens.
Ability to provide own transportation and adequate liability insurance.
Ability to meet the physical demands of the role, including regularly lifting and/or moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.

Responsibilities

Supervise store operations, including loading and unloading trailers, processing textiles and wares, quality control, rotation, sales, and operations.
Assist the Store Manager with managing budgeted sales and expense-to-revenue goals.
Operate the cash register accurately and efficiently, handling cash, checks, change, receipts, returns, voids, discounts, and credit cards.
Perform banking procedures, including reconciling Daily Business Statements and deposit slips.
Train and supervise store employees in retail procedures.
Model excellent customer service.
Ensure the store meets company housekeeping, safety, and security policies.
Perform stocking, display, and inventory duties.
Perform merchandise ordering as assigned, including processing requests to transportation.
Work a flexible schedule to meet store needs.
Follow the Goodwill dress code and set a professional example for employees.
Support the agency's empowerment and continuous improvement culture by offering and encouraging suggestions and decisions that positively affect the store and business.
Assist the Store Manager with equal opportunity employment efforts and results, and take action to prevent employee harassment.
Provide personal transportation and adequate liability insurance.
Maintain the ability to regularly lift and/or move up to 50 pounds.
Comply with agency policies, procedures, and safety standards, and ensure safety training in supervised areas; maintain compliance with CARF, Department of Labor, and other regulatory standards.
Directly supervise employees and volunteers in the absence of the Store Manager or Assistant Manager.
Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Open and close the store and perform daily manager-on-duty tasks when the Store Manager or Assistant Manager is absent.
Perform other duties as assigned.