Key Manager

Sterling Hospitality•Cumming, GA

About The Position

The Key Employee assists the management team with the daily supervision and direction of service and culinary team members during scheduled shifts. This role is the local champion of Marlow’s “Hospitality First” approach and helps ensure team members understand and execute company programs, systems, processes, products, and procedures. The Key Employee supports an experience in which guests receive the food, beverages, and service they expect, when and how they want them, with Marlow’s “World Class Hospitality.” Reporting to the General Manager, the Key Employee shares responsibility for certain aspects of the Tavern’s overall results. The position combines personal, functional, and leadership responsibilities and requires basic management skills, including people skills, guest retention, and shift management.

Requirements

At least one year of food and beverage experience.
Authorized to work in the United States.
High school education or equivalent.
Basic management skills, including people skills, guest retention, and shift management.

Responsibilities

Assist in training and validating “Corner Bar” and “Hospitality” team members using approved training materials, including final sign-offs for bartender, server, and server assistant “Check it outs.”
Maintain a fun and professional work environment grounded in the company’s values, guiding principles, and promises.
Help the team follow drink recipes and ensure standards are clear and fully met.
Assist managers with an organized continuing-education process that supports company values and product knowledge as part of the daily routine.
Maintain the bar log and communication book during scheduled shifts.
Communicate important information to servers, server assistants, and bartenders.
Assign and instruct servers, server assistants, and bartenders on responsibilities, including opening checklists, steps of service, side work, and closing checklists.
Ensure expo and beverage stations and table setups are complete.
Circulate throughout the Tavern and communicate with the kitchen and servers to help ensure meals are served professionally and on time.
Interact with guests in a friendly, cheerful, and professional manner and resolve problems to guests’ satisfaction, aiming to retain every guest.
Maintain the proper condition and cleanliness of the Tavern and servicing equipment.
Assist with daily supervision and direction of service and culinary team members on scheduled shifts.