Key Manager
About The Position
The Key Employee assists the management team with the daily supervision and direction of service and culinary team members during scheduled shifts. The role calls for effective interaction with team members and managers, and for championing Marlow’s “Hospitality First” approach. The Key Employee supports ongoing team education, manages systems and processes, and helps translate company programs into effective execution in the tavern. The role drives the company’s value of Hospitality by supporting product and procedure education and ensuring guests receive the food, beverages, and service they expect, when and how they want them. The Key Employee reports to the General Manager and shares responsibility for certain aspects of the tavern’s overall results. The position also requires basic management skills, including people skills, guest retention, and shift management.
Requirements
- At least one year of food and beverage experience.
- Authorized to work in the United States.
- High school education or equivalent.
Responsibilities
- Assist in training and validating Corner Bar and Hospitality team members using approved training materials, including final sign-offs on bartender, server, and server assistant “Check it outs.”
- Maintain a fun and professional work environment grounded in the company’s values, guiding principles, and promises.
- Help the team follow drink recipes and ensure standards are clear and fully met.
- Assist managers with an organized, effective continuing education process that incorporates company values and products into the daily routine.
- Maintain the bar log and communication book during scheduled shifts.
- Inform servers, server assistants, and bartenders of important information.
- Assign and instruct servers, server assistants, and bartenders on their responsibilities, including opening checklists, steps of service, side work, and closing checklists.
- Ensure expo and beverage stations and table setups are complete.
- Ensure meals are served professionally and on time by circulating through the tavern and communicating with the kitchen and servers.
- Interact with guests in a friendly, cheerful, and professional manner and resolve problems to guests’ satisfaction.
- Maintain the proper condition and cleanliness of the tavern and servicing equipment.
Benefits
- Flexible hours
- Paid vacation
- Medical, vision, and dental insurance offered
- Room for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
