Key Lead - Grand Central Mall, Hollister

Abercrombie & Fitch•Parkersburg, WV

9d•Onsite

About The Position

The Key Lead is a member of the store leadership team who acts as the Floor Supervisor and helps ensure customers receive a quality in-store experience. The role provides guidance and coaching to Brand Reps and Stock Associates, supports effective store operations, and drives store performance through customer experience and the team’s achievement of daily sales goals. The schedule varies weekly, with an expectation of at least 12–16 hours per week. Availability on Saturdays, Sundays, and certain holidays is required. Hours increase during peak periods to support business needs.

Requirements

A high school diploma or GED is preferred, or equivalent.
One year of retail experience is preferred.
Experience leading groups or teams is preferred.
Maintain a strong customer focus.
Demonstrate exceptional interpersonal skills and strong communication skills.
Show knowledge of current fashion trends.
Be energetic, outgoing, and assertive.
Take initiative and show confidence.
Demonstrate adaptability and flexibility.
Balance multiple tasks while being detail-oriented.
Engage in applied learning and proactive thinking.
Exhibit a strong work ethic.
Availability on Saturdays, Sundays, and certain holidays is required.

Nice To Haves

High school diploma or GED, or equivalent.
One year of retail experience.
Experience leading groups or teams.

Responsibilities

Perform opening and closing routines.
Operate register and point-of-sale systems.
Fulfill omnichannel orders.
Demonstrate product knowledge and brand awareness while driving sales.
Build and maintain visual displays.
Analyze reporting to inform decision-making.
Protect store assets and perform inventory control.
Represent the brand and exemplify company culture and values.
Act as Floor Supervisor and guide and coach Brand Reps and Stock Associates.
Support effective store operations and drive customer experience and daily sales performance.