Key Lead - Grand Central Mall, Hollister
About The Position
The Key Lead is part of the store leadership team and helps ensure customers receive a quality in-store experience. Acting as Floor Supervisor, the Key Lead guides and coaches Brand Reps and Stock Associates, supports effective store operations, and drives store performance through customer experience and the team’s achievement of daily sales goals. The role includes opening and closing routines, register and point-of-sale operation, omni-channel order fulfillment, sales and product knowledge, visual merchandising, reporting, asset protection, and inventory control. The weekly schedule varies, with at least 12–16 hours expected. Availability is required on Saturdays and Sundays and certain holidays. Hours increase during peak periods to support business needs.
Requirements
- High school diploma/G.E.D. or equivalent; a diploma or G.E.D. is preferred.
- Maintain a strong customer focus.
- Demonstrate exceptional interpersonal skills.
- Possess strong communication skills.
- Show knowledge of current fashion trends.
- Be energetic, outgoing, and assertive.
- Take initiative and show confidence.
- Demonstrate adaptability and flexibility.
- Balance multiple tasks while being detail-oriented.
- Engage in applied learning and proactive thinking.
- Exhibit a strong work ethic.
- Availability on Saturdays, Sundays, and certain holidays.
Nice To Haves
- One year of retail experience is preferred.
- Experience leading groups or teams is preferred.
- Retail supervisory or management experience is not required.
Responsibilities
- Perform opening and closing routines.
- Operate register and point-of-sale systems.
- Fulfill omni-channel orders.
- Demonstrate product knowledge and brand awareness while driving sales.
- Build and maintain visual displays.
- Analyze reporting to inform decision-making.
- Protect store assets and perform inventory control.
- Represent the brand and exemplify company culture and values.
- Act as Floor Supervisor and guide and coach Brand Reps and Stock Associates.
- Help drive customer experience and the team’s achievement of daily sales.
Benefits
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Opportunities for Career Advancement
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
