Free People Key Holder

Urban Outfitters•Tampa, FL

1d•Onsite

About The Position

A Key Holder collaborates with the management team in supervising store operations and creating an engaging, inspiring environment for customers and the team. The role helps drive sales, build awareness of key metrics, and contribute to the development of others. It includes serving as a brand ambassador, supporting a seamless omni-channel shopping experience, helping manage the store environment, and assisting with visual standards and business operations. The Key Holder supports communication and an inclusive, people-first philosophy, encourages open dialogue, responds to feedback, and helps guide and develop the Stylist team. The position is based at 2223 N West Shore Blvd, Tampa, Florida, 33607.

Requirements

Love for the FP brand.
Demonstrated leadership qualities.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and reflect company values while partnering with store leadership to create an engaging experience for the FP customer.
Create selling initiatives that enhance the customer experience and empower the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
Deliver a seamless omni-channel shopping experience through understanding and use of systems and applications.
Exercise decision-making and multitasking while prioritizing service over tasks.
Help manage the store environment and customer experience by maintaining an energized pace, supporting team positivity, managing the daily zone, and driving sales.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions using brand resources.
Support daily office procedures, operations execution, and store maintenance.
Collaborate with key partners on shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omni-channel orders are processed accurately and on time.
Follow safety standards and inventory-accuracy practices, help reduce product loss, and uphold company policies and procedures.
Support an inclusive, people-first philosophy and encourage open dialogue, follow-through, and a team environment where employees feel heard and supported.
Collaborate with leadership on communications, share information with the team, and participate in daily meetings and chat-ins.
Remain open and responsive to feedback, develop new skills, and use optimism, positivity, and proactive problem-solving to enhance the environment.
Guide and develop the Stylist team and take responsibility for personal development and professional growth while considering role replacement for career progression.