DSW Part-Time Key Holder

Designer Brands Inc.•Freehold Township, NJ

10d

About The Position

The Part-Time Key Holder supports store management in activities that drive sales and results. The role models company values and partners with the management team on store priorities, with a focus on the in-store customer experience, inventory management, omnichannel activities, cashwrap efficiency, a positive work environment, and operational compliance with company standards and policies. The Key Holder helps maintain store standards and deliver positive customer experiences by modeling customer experience behaviors, responding promptly to customer and associate requests or feedback, completing daily opening and closing tasks, reviewing communications, and carrying out planned tasks. The role supports audits and other store processes, inventory activities, omnichannel services, safety, associate timekeeping, training, coaching, and recognition. The position also addresses concerns and shares associate performance or relations matters with the Store Manager as appropriate.

Requirements

Minimum 2 years of workforce experience.
High school graduate or equivalent.
Excellent customer service, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used in customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Responsibilities

Model Customer Experience Leader behaviors and redirect associate behaviors to help achieve store goals and key performance indicators.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review daily communications, plan and execute tasks throughout the day, and follow through on required actions.
Review, understand, and clearly communicate daily progress.
Complete requested processes related to audits, donations, transfers, mismates, and damages.
Work with the store leadership team to understand and follow policies and procedures.
Participate in inventory activities, including freight receipt, product placement, markdowns, and marking out-of-stock items.
Assist management with in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Communicate supply needs to support successful store operations.
Help maintain a safe environment for customers and associates; report equipment issues to the Store Manager and ensure equipment is checked regularly.
Address associate and customer concerns and escalate them as needed.
Support associate timekeeping activities.
Provide feedback to the Store Manager on associate performance and communicate associate relations issues for follow-up.
Recognize associates using company recognition tools.
Support the team by training and coaching associates.
Perform other associate duties within the store and other duties assigned by the Store Manager or other leaders.