FP Movement Key Holder

FP Movement•Wellesley, MA

3d•Onsite

About The Position

The Key Holder collaborates with the management team to supervise store operations and help create an engaging, inspiring environment for customers and team members. The role supports sales, builds awareness of key metrics, and contributes to developing others. As a brand ambassador, the Key Holder helps deliver personalized customer service, promote FP Movement events, and support store and omni-channel operations. The position also supports team communication, inclusive leadership, visual standards, inventory accuracy, and the development of Stylist team members.

Requirements

Passion for FP Movement and/or a connection to the local fitness community.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the brand.

Responsibilities

Represent the FP Movement brand and partner with store leadership to create an engaging customer experience.
Create selling initiatives and encourage personalized service, product recommendations, and customer relationships based on shared wellness and fitness interests.
Promote FP Movement events and support their execution with fitness and wellness partners.
Use technology to stay informed about in-store and online events and offers and enhance the omni-channel customer experience.
Exercise sound decision-making and multitasking while prioritizing customer service.
Help manage the store environment and customer experience, including team energy, daily zones, and sales.
Teach and share product knowledge, brand messaging, and practices for exceptional customer interactions using resources such as the Freeway, #MovingTogether hub, and Instagram.
Participate in daily office procedures, store operations, and store maintenance.
Coordinate shipment processing, restocking, product placement, visual displays, and timely, accurate omni-channel order processing with key partners.
Follow safety standards, maintain inventory accuracy, reduce product loss, and comply with company policies and procedures.
Support an inclusive, people-first workplace, encourage open dialogue, and help ensure employees are heard and supported.
Respond to communications, share information with the team, and participate in daily meetings and chat-ins.
Remain open to feedback, develop new skills, and contribute optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team, and take responsibility for personal development and professional growth.