FP Movement Key Holder

Urban Outfitters•Boulder, CO

8d•Onsite

About The Position

A Key Holder collaborates with the management team in supervising store operations and creating an engaging, inspiring environment for customers and team members. The role supports sales, builds awareness of key metrics, and contributes to developing others. It combines customer experience and brand representation with team leadership, visual and business operations, and communication. The position is located at 1200 Pearl Street, Boulder, Colorado 80302.

Requirements

Passion for FP Movement and/or connection to the local fitness community.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the brand.

Responsibilities

Act as a brand ambassador, reflect company values, and partner with store leadership to create an engaging experience for FP Movement customers.
Create selling initiatives that enhance the customer experience and encourage personalized service, product recommendations, and lasting customer relationships.
Promote FP Movement events and support event execution with fitness and wellness partners.
Use technology to stay informed about events and special offers in store and online, supporting an omnichannel customer experience.
Exercise decision-making and multitasking while prioritizing customer service.
Help manage the store environment and customer experience by maintaining an energized pace, team positivity, daily zones, and sales focus.
Teach and share product knowledge, brand messaging, and customer-interaction practices using available resources.
Support daily office procedures, store operations, and store maintenance.
Collaborate with partners on shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omnichannel orders are processed accurately and promptly.
Follow safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Support an inclusive, people-first environment and encourage open dialogue, follow-through, and team support.
Stay current with communications, share information with the team, and participate in daily meetings and check-ins.
Remain open to feedback, develop new skills, and contribute optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team, take responsibility for personal development and professional growth, and consider role replacement for career progression.