DSW Part Time Key Holder

Designer Brands•Cedar Hill, TX

11d

About The Position

The Key Holder supports store management in activities that drive sales and results. The role demonstrates company values—We Love What We Do, We Own What We Do, We Do What's Right, and We Belong—and partners with the management team on store priorities. Areas of focus include in-store customer experience, inventory management, omni activities, cashwrap efficiency, maintaining a positive work environment, and executing operational processes in compliance with company standards and policies. The Key Holder models customer experience behaviors, responds promptly to customer and associate requests, maintains store standards, and completes daily opening and closing tasks. The role also reviews and communicates daily progress, completes operational processes, participates in inventory and omni activities, helps maintain a safe store, supports associate timekeeping, and assists with training, coaching, and recognition.

Requirements

Minimum 2 years of workforce experience.
Minimum high school graduate or equivalent.
Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used in customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Responsibilities

Model Customer Experience Leader behaviors and redirect associate behaviors to support store goals and key performance indicators.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain DSW store standards and ensure customers have a positive experience.
Complete daily opening and closing tasks, including store cleaning, recovery, and maintenance.
Review daily communications, plan and execute tasks throughout the day, and follow through on required actions.
Review, understand, and clearly communicate daily progress.
Complete requested processes related to audits, donations, transfers, mismates, and damages.
Work with the store leadership team to understand and follow policies and procedures.
Participate in inventory activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Assist management with in-store omni activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Communicate supply needs to support successful operations.
Help ensure a safe environment for customers and associates.
Check that equipment is in good operating condition and report issues to the Store Manager.
Address associate and customer concerns and escalate as needed.
Support associate timekeeping activities.
Provide the Store Manager with feedback on associate performance and communicate associate relations issues for follow-up.
Recognize associates using company recognition tools.
Support the team by training and coaching associates.
Perform other associate duties and other duties assigned by the Store Manager or other leaders.