DSW Part Time Key Holder

Designer Brands•Hillsboro, OR

13d•Onsite

About The Position

The Key Holder supports store management in activities that drive sales and results while demonstrating the company values: We Love What We Do, We Own What We Do, We Do What's Right, and We Belong. The role partners with the management team on store priorities, focusing on the in-store customer experience, inventory management, omnichannel activities, and cashwrap efficiency. It also promotes a positive work environment and executes operational processes in compliance with company standards and policies. The Key Holder models customer experience behaviors, responds promptly to customer and associate requests or feedback, maintains store standards, and completes daily opening and closing tasks. The role reviews daily communications, plans and completes assigned work, and supports audits and inventory processes. It assists with omnichannel services, helps maintain a safe and well-equipped store, supports timekeeping, and shares associate performance and relations feedback with the Store Manager. The Key Holder also recognizes, trains, and coaches associates and performs other store duties as needed.

Requirements

Minimum of 2 years of workforce experience.
High school graduate or equivalent.
Excellent customer service, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used in customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Responsibilities

Model Customer Experience Leader behaviors and redirect associate behaviors to support store goals and key performance indicators.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain DSW store standards and ensure customers have a positive experience.
Complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review daily communications, plan and execute tasks, and follow through on required actions.
Review, understand, and clearly communicate daily progress.
Complete requested processes related to audits, donations, transfers, mismates, and damages.
Work with the store leadership team to understand and follow policies and procedures.
Participate in inventory activities, including freight receipt, product placement, markdowns, and marking out-of-stock items.
Assist management with in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Communicate supply needs to support successful store operations.
Help ensure a safe environment for customers and associates.
Check that equipment is in good operating condition and report issues to the Store Manager.
Address associate and customer concerns and escalate them as needed.
Support associate timekeeping activities.
Provide the Store Manager with associate performance feedback and communicate associate relations issues for follow-up.
Recognize associates using company recognition tools.
Support the team by training and coaching associates.
Perform other associate duties and other duties assigned by the Store Manager or other leaders.