Free People Key Holder

Urban Outfitters•San Antonio, TX

11d•Onsite

About The Position

A Key Holder collaborates with the management team in supervising store operations and leading an engaging, inspiring environment for customers and team members. The role includes driving sales, building awareness of key metrics, and contributing to the development of others. The Key Holder serves as a brand ambassador, creates selling initiatives that enhance the customer experience, and supports a seamless omni-channel shopping experience. The role also helps manage the store environment, guide and develop the Stylist team, and support daily operations, visual standards, inventory accuracy, and store safety. The Key Holder contributes to an inclusive, people-first team culture and takes responsibility for personal development and professional growth.

Requirements

Love for the FP brand.
Demonstrated leadership.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and reflect company values; partner with store leadership to create an engaging experience for the FP customer.
Create selling initiatives that improve the customer experience and empower the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
Deliver a seamless omni-channel shopping experience through understanding and use of systems and applications.
Act as an elevated team member, exercising decision-making and multitasking while prioritizing service over tasks.
Help manage the store environment and customer experience by facilitating an energized pace, team positivity, daily zone management, and sales.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions using brand resources.
Support daily office procedures, operations execution, and store maintenance.
Collaborate with partners on shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omni-channel orders are processed accurately and on time.
Follow store safety standards, maintain inventory accuracy, help reduce product loss, and uphold company policies and procedures.
Support an inclusive, people-first philosophy and encourage open dialogue, follow-through, and support for the store team.
Stay current on communications, collaborate with leadership, share information with the team, and participate in daily meetings and chat-ins.
Remain open and responsive to feedback, develop new skills, and contribute optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team; pursue personal development and professional growth while considering role replacement for career progression.