Free People Key Holder

Free People•Aventura, FL

6d•Onsite

About The Position

A Key Holder collaborates with the management team in supervising store operations and helping lead an engaging and inspiring environment for customers and the team. The role includes driving sales, building awareness of key metrics, and contributing to the development of others. The Key Holder acts as a brand ambassador, supports an elevated and personalized customer experience, and helps the team deliver seamless omni-channel service. They participate in managing the store environment, coaching team members, executing operational and visual standards, and supporting an inclusive, people-first culture.

Requirements

Love for the Free People brand.
Demonstrated leadership.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador, reflect company values, and partner with store leadership to create an engaging experience for Free People customers.
Create selling initiatives that enhance the customer experience and empower the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
Deliver a seamless omni-channel shopping experience through understanding and use of systems and applications.
Exercise decision-making and multitasking while prioritizing service over tasks.
Participate in managing the store environment and customer experience, including maintaining an energized pace, positive team atmosphere, daily zone management, and driving sales.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions using brand resources.
Support daily office procedures, operations execution, and store maintenance.
Collaborate with key partners to process shipments, restock and place products, and maintain visual and display standards; ensure omni-channel orders are processed accurately and on time.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Support an inclusive, people-first philosophy, encourage open dialogue, reinforce follow-through, and help ensure the store team is heard and supported.
Stay current on communications, collaborate with the leadership team, share information with the team, and participate in daily meetings and chat-ins.
Remain open and responsive to feedback, develop new skills, and contribute optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team, while taking responsibility for personal development and professional growth.