Anthropologie Key Holder

Urban Outfitters•Alpharetta, GA

21d•Onsite

About The Position

A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. The Key Holder is an expert in operating procedures and contributes to mentoring the associate team. The role supports customer experience, team leadership, visual standards, business operations, and effective communication across the store.

Requirements

Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Nice To Haves

Anthro brand fan.

Responsibilities

Collaborate with the leadership team to cultivate an environment of genuine customer connection where all customers feel welcome, heard, and valued.
Take initiative to drive sales and store metrics by using key performance indicators to set team and zoning goals.
Use technology to deliver a seamless omnichannel shopping experience through execution of omni services.
Help manage the store environment and customer experience by facilitating an energized pace, maintaining team positivity, and managing daily zones.
Exercise decision-making skills to support problem solving and enhance each customer’s experience.
Support associate training, including new-hire onboarding.
Support daily operating processes, including opening and closing procedures, maintaining store standards, restocking product, and assisting with facilities or IT issues.
Collaborate with key partners to facilitate shipment and omni fulfillment processes; support visual standards, product stock levels, and markdowns.
Assist store leadership in maintaining standards and cleanliness through daily tasks, and stay current on monthly visual messaging and concept updates.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Check in with leadership to maintain communication and teamwork in completing store objectives; remain open and responsive to feedback.
Share insights about the customer and employee experience with the Store Manager.
Contribute to positive team morale through brand and store initiatives, including the SPARKED Journal, employee recognition, and team-building activities.