Free People Key Holder

Free People•Naperville, IL

18d•Onsite

About The Position

The Key Holder collaborates with the management team to supervise store operations and help create an engaging, inspiring environment for customers and employees. The role supports sales, builds awareness of key metrics, and contributes to developing others. It is located at 55 S Main Street, Naperville, Illinois, 60540, United States. As a brand ambassador, the Key Holder reflects company values and partners with store leadership to create a compelling experience for the Free People customer. The position supports personalized selling and styling, omni-channel service, store operations, visual standards, inventory accuracy, safety, and team communication. The Key Holder also guides and develops the Stylist team and pursues personal development and professional growth.

Requirements

Love for the Free People brand.
Demonstrated leadership qualities.
Experience being a team player.
Ability to work flexible hours, including nights, weekends, and holidays, to meet store needs.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and partner with store leadership to create an engaging experience for the Free People customer.
Create selling initiatives and empower the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
Deliver a seamless omni-channel shopping experience by understanding and using relevant systems and applications.
Exercise decision-making and multitasking while prioritizing customer service over tasks.
Help manage the store environment and customer experience, including team energy, daily zone management, and sales.
Teach and share product knowledge, brand messaging, and practices for exceptional customer interactions using brand resources.
Support daily office procedures, store operations, and store maintenance.
Coordinate shipment processing, restocking, and product placement with key partners while maintaining visual and display standards.
Ensure omni-channel orders are processed accurately and on time.
Follow safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Support an inclusive, people-first philosophy and encourage open dialogue, follow-through, and employee input.
Collaborate with leadership, share information with the team, and participate in daily meetings and check-ins.
Remain open to feedback, learn new skills, and contribute optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team and take responsibility for personal development and professional growth.