Key Holder - Part Time - The Summit - Birmingham, AL
About The Position
Mizzen+Main is seeking a driven, enthusiastic, and team-oriented Key Holder to support the retail team and serve as a leader on the sales floor. The role includes key-holding duties, store leadership support, and direct customer interaction. The successful candidate has a passion for fashion, a strong sense of responsibility, excellent communication skills, and the ability to thrive in a fast-paced environment. The Key Holder acts as a store leader when store management is absent, helps keep daily operations running smoothly, and supports the team in delivering a premium customer experience. The role also contributes to sales, merchandising, store events, customer outreach, team training, and store upkeep.
Requirements
- Prior retail or customer-facing experience, preferably in a keyholder or supervisory role.
- Strong communication and leadership skills with a customer-first mindset.
- Tech-savvy, with proficiency using point-of-sale systems, tablets, and other retail technology.
- Availability to work flexible hours, including evenings, weekends, and holidays as needed.
- Dependable and punctual, with the ability to follow direction and take initiative.
- Able to bend, reach, and stretch for product and lift, carry, and move at least 40 lbs.
- Comfortable climbing ladders, moving around regularly, and standing for extended periods.
Responsibilities
- Act as a store leader in the absence of store management by opening and closing the store, ensuring daily operations run smoothly, and assisting with assigning tasks to team members.
- Deliver an exceptional customer experience by engaging clients warmly, genuinely, and knowledgeably and guiding them through the shopping experience.
- Provide in-depth product knowledge, drive sales, and accurately and professionally handle purchases, returns, and exchanges.
- Maintain brand presentation and operational and visual excellence through merchandising, replenishment, and organization of the sales floor and stockroom.
- Assist in training and supporting new team members to uphold Mizzen+Main standards for service, appearance, and operational procedures.
- Communicate and promote current events, product launches, and store promotions to drive traffic and increase sales.
- Ensure in-store events are executed in alignment with brand standards and deliver a premium customer experience.
- Take ownership of store upkeep, including cleaning, restocking supplies, and keeping fitting rooms and displays neat and functional.
- Understand and enforce company policies and procedures to ensure store compliance and safety.
- Build and expand the customer base through networking, community outreach, and consistent client follow-up.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
