Key Holder - Part Time - The Summit - Birmingham, AL

Mizzen+Main•Birmingham, AL

10h•Onsite

About The Position

Mizzen+Main is seeking a driven, enthusiastic, and team-oriented Keyholder to support the retail team and serve as a leader on the sales floor. The role involves key-holding duties, supporting store leadership, and interacting directly with customers in a fast-paced environment. The ideal candidate has a passion for fashion, a strong sense of responsibility, excellent communication skills, and a customer-first mindset.

Requirements

Prior retail or customer-facing experience, preferably in a keyholder or supervisory role.
Strong communication and leadership skills with a customer-first mindset.
Proficiency with point-of-sale systems, tablets, and other retail technology.
Availability to work flexible hours, including evenings, weekends, and holidays as needed.
Dependability and punctuality, with the ability to follow direction and take initiative.
Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 lbs.
Comfort with climbing ladders, moving regularly, and standing for extended periods.

Responsibilities

Act as a store leader when management is absent by opening and closing the store, keeping daily operations running smoothly, and assisting with assigning tasks to team members.
Deliver a welcoming, genuine, and knowledgeable customer experience and guide clients through their shopping experience.
Provide detailed product knowledge, drive sales, and accurately and professionally process purchases, returns, and exchanges.
Maintain brand presentation and operational and visual standards through merchandising, replenishment, and organization of the sales floor and stockroom.
Help train and support new team members in service, appearance, and operational standards.
Communicate and promote current events, product launches, and store promotions to drive traffic and sales.
Ensure in-store events align with brand standards and provide a premium customer experience.
Maintain store upkeep by cleaning, restocking supplies, and keeping fitting rooms and displays neat and functional.
Understand and enforce company policies and procedures to support store compliance and safety.
Build and expand the customer base through networking, community outreach, and consistent client follow-up.