Free People Key Holder

Urban Outfitters•Rancho Cucamonga, CA

11d•Onsite

About The Position

A Key Holder collaborates with the management team to supervise store operations and help create an engaging, inspiring environment for customers and the team. The role supports sales, builds awareness of key metrics, and contributes to developing others. It is located at 12435 N Mainstreet, Rancho Cucamonga, California, 91739.

Requirements

Love for the Free People brand.
Demonstrated leadership qualities.
Experience as a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and reflect company values while partnering with store leadership to create an engaging experience for Free People customers.
Create selling initiatives that improve the customer experience and empower the team to drive sales through personalized service, styling, and outfitting recommendations.
Deliver an omni-channel shopping experience by understanding and using relevant systems and applications.
Exercise decision-making and multitasking while prioritizing customer service.
Help manage the store environment and customer experience by maintaining an energized pace, supporting team positivity, managing the daily zone, and driving sales.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions using brand resources.
Participate in daily office procedures, store operations, and store maintenance.
Collaborate with partners on shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omni-channel orders are processed accurately and on time.
Follow safety standards, maintain inventory accuracy, help reduce product loss, and uphold company policies and procedures.
Support an inclusive, people-first philosophy and encourage open dialogue, follow-through, and support for the store team.
Respond to communications in collaboration with the leadership team, share information with the team, and participate in daily meetings and check-ins.
Remain open to feedback, learn new skills, and contribute optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team and take responsibility for personal development and professional growth.