Free People Key Holder

Urban Outfitters•Naperville, IL

17d•Onsite

About The Position

A Key Holder collaborates with the management team in supervising store operations and creating an engaging, inspiring environment for customers and the team. The role supports sales, builds awareness of key metrics, and contributes to the development of others. It represents the Free People brand while helping deliver personalized service, elevated styling, and a seamless omnichannel shopping experience. The Key Holder supports store leadership with team management, daily operations, visual standards, shipment processing, inventory accuracy, and customer experience. The role also contributes to inclusive communication, team development, and personal professional growth.

Requirements

Love for the Free People brand.
Demonstrated leadership qualities.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and reflect company values, partnering with store leadership to create an engaging experience for Free People customers.
Create selling initiatives that enhance the customer experience and empower the team to drive sales through personalized service, styling, and outfitting recommendations.
Deliver a seamless omnichannel shopping experience by understanding and using relevant systems and applications.
Exercise decision-making and multitasking while prioritizing customer service over tasks.
Help manage the store environment and customer experience by maintaining an energized pace, promoting team positivity, managing the daily zone, and driving sales.
Teach and share product knowledge and brand messaging, and coach the team in delivering exceptional customer interactions using brand resources.
Support daily office procedures, store operations, and store maintenance.
Work with key partners to execute shipment processing, restocking, and product placement while maintaining visual and display standards.
Ensure omnichannel orders are processed accurately and on time.
Follow store safety standards, support inventory accuracy and product-loss reduction, and uphold company policies and procedures.
Support an inclusive, people-first environment and encourage open dialogue, follow-through, and team support.
Collaborate with the leadership team on communications, share information with the team, and participate in daily meetings and chat-ins.
Remain open and responsive to feedback and use optimism, positivity, and proactive problem-solving to enhance the work environment.
Guide and develop the Stylist team, take responsibility for personal development and professional growth, and consider role replacement for career progression.