Free People Key Holder

Free People•Columbus, OH

25d•$15 - $16•Onsite

About The Position

A Key Holder collaborates with the management team in supervising store operations and leading an engaging, inspiring environment for customers and team members. The role includes driving sales, building awareness of key metrics, and contributing to the development of others. The Key Holder acts as a brand ambassador and partners with store leadership to create an experience that appeals to the Free People customer. They support personalized service, styling and outfitting recommendations, and seamless omni-channel shopping. They participate in managing the store environment, customer experience, daily operations, shipment processing, restocking, product placement, and visual standards. The role also supports safety, inventory accuracy, loss reduction, and company policies. The Key Holder fosters an inclusive, people-first environment, shares information with the team, participates in meetings, responds to feedback, and guides and develops Stylist team members. They are responsible for their own development and professional growth.

Requirements

Love for the Free People brand.
Demonstrated leadership qualities.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and reflect company values while partnering with store leadership to create an engaging experience for Free People customers.
Create selling initiatives and empower the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
Deliver a seamless omni-channel shopping experience through understanding and use of systems and applications.
Participate as an elevated team member by exercising decision-making and multitasking while prioritizing service over tasks.
Help manage the store environment and customer experience by maintaining an energized pace, supporting team positivity, managing the daily zone, and driving sales.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions using brand resources.
Support daily office procedures, store operations, and store maintenance.
Coordinate shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omni-channel orders are processed accurately and on time.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Support an inclusive, people-first philosophy and encourage open dialogue, follow-through, and employee support.
Collaborate with leadership on communications, share information with the team, and participate in daily meetings and chat-ins.
Remain open and responsive to feedback, develop new skills, and contribute optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team and take responsibility for personal development and professional growth.