DSW Part Time Key Holder

Designer Brands•Fairfax, VA

15d

About The Position

The Key Holder supports store management in activities that drive sales and results while modeling company values: We Love What We Do, We Own What We Do, We Do What's Right, and We Belong. In partnership with the management team, the role supports store priorities focused on the in-store customer experience, inventory management, omni activities, and cashwrap efficiency. The Key Holder promotes a positive work environment and executes operational processes in compliance with company standards and policies. The position helps personalize customer experiences, maintain store standards, complete opening and closing tasks, and coordinate daily priorities. It also supports inventory and omni processes, safe store operations, associate timekeeping, training, coaching, and recognition. The role performs other store associate duties and other tasks as assigned by the Store Manager or other leaders.

Requirements

Minimum 2 years of workforce experience.
High school graduate or equivalent.
Excellent customer service, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used in customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Responsibilities

Model Customer Experience Leader behaviors and redirect associate behaviors to support store goals and Key Performance Indicators.
Respond promptly to customer and associate requests or feedback.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review daily communications, plan and execute tasks, and follow through on required actions.
Review, understand, and communicate daily progress.
Complete processes related to audits, donations, transfers, mismates, and damages as requested.
Work with store leadership to understand and follow policies and procedures.
Participate in inventory activities, including freight receipt, product placement, markdowns, and marking out of stock items.
Assist management with in-store omni activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Communicate supply needs to support successful store operations.
Help ensure a safe environment for customers and associates, and report equipment issues to the Store Manager.
Address associate and customer concerns and escalate as needed.
Support associate timekeeping activities.
Provide the Store Manager with feedback on associate performance and communicate associate relations issues for follow-up.
Recognize associates using company recognition tools.
Train and coach associates.
Perform other associate duties within the store and other duties assigned by the Store Manager or other leaders.