Anthropologie Key Holder

Anthropologie•Charlottesville, VA

18d•Onsite

About The Position

A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. The role requires expertise in operating procedures and includes mentoring the associate team. The Key Holder supports customer connection, sales and store metrics, daily store operations, team training, visual standards, shipment and omni-channel fulfillment, and communication with store leadership. The position is located at 1207 Emmet St. N., Charlottesville, Virginia, 22903, United States.

Requirements

Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.
Interest in the Anthropologie brand.

Responsibilities

Collaborate with the leadership team to cultivate an environment of genuine customer connection where customers feel welcome, heard, and valued.
Drive sales and store metrics by using key performance indicators to set team and zoning goals.
Use technology to deliver a seamless omni-channel shopping experience through execution of omni services.
Help manage the store environment and customer experience by maintaining an energized pace, team positivity, and daily zones.
Use decision-making skills to support problem-solving and enhance customer experiences.
Support associate-team training, including new-hire onboarding.
Support daily operating processes, including opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues.
Collaborate with key partners to facilitate shipment and omni fulfillment processes; support visual standards, product stock levels, and markdowns.
Help store leadership maintain standards and cleanliness by supporting daily tasks; stay current on monthly visual messaging and concept updates.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Check in with leadership to maintain communication and teamwork on store objectives, and be open and responsive to feedback.
Share insights about the customer and employee experience and communicate feedback to the Store Manager.
Contribute to positive team morale through brand and store initiatives, including the SPARKED Journal, employee recognition, and team-building activities.