Free People Key Holder

Free People•Germantown, TN

3d•Onsite

About The Position

The Key Holder collaborates with the management team in supervising store operations and creating an engaging, inspiring environment for customers and the team. The role supports sales, builds awareness of key metrics, and contributes to the development of others. As a brand ambassador, the Key Holder helps create a Free People customer experience through personalized service, styling and outfitting recommendations, and effective use of systems and applications to provide seamless omnichannel shopping. The role supports daily store operations, shipment processing, restocking, visual standards, inventory accuracy, safety, and timely and accurate omnichannel order fulfillment. The Key Holder also supports an inclusive, people-first team environment; shares information and product knowledge; participates in team communication and meetings; and guides and develops Stylists while pursuing their own professional growth.

Requirements

Love for the Free People brand.
Demonstrated leadership qualities.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and partner with store leadership to create an engaging experience for Free People customers.
Create selling initiatives and empower the team to drive sales through personalized service, styling, and outfitting recommendations.
Use systems and applications to deliver a seamless omnichannel shopping experience.
Help manage the store environment and customer experience, including team energy, daily zones, and sales.
Teach and share product knowledge, brand messaging, and approaches to exceptional customer interactions.
Participate in daily office procedures, store operations, and store maintenance.
Work with partners to process shipments, restock and place products, and maintain visual and display standards.
Ensure omnichannel orders are processed accurately and on time.
Follow safety standards, support inventory accuracy and loss reduction, and uphold company policies and procedures.
Promote inclusive, people-first communication and help ensure the store team is heard and supported.
Respond to communications, share information with the team, and participate in daily meetings and chat-ins.
Remain open to feedback, develop new skills, and contribute optimism and proactive problem-solving.
Guide and develop the Stylist team and take responsibility for personal development and professional growth.