Free People Key Holder - Part-Time

Urban Outfitters•Los Angeles, CA

5d•Onsite

About The Position

A Key Holder collaborates with the management team in supervising store operations and leading an engaging, inspiring environment for customers and the team. The role includes driving sales, building awareness of key metrics, and contributing to the development of others. The Key Holder represents the Free People brand and helps create an elevated customer experience through personalized service, styling and outfit recommendations, and effective use of systems to support omni-channel shopping. The position also helps manage the store environment, coach and develop the Stylist team, execute operational tasks, and maintain visual standards and store safety.

Requirements

Love for the Free People brand.
Demonstrated leadership.
Experience as a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and partner with store leadership to create an engaging experience for Free People customers.
Create selling initiatives and empower the team to drive sales through personalized service, elevated styling, and outfit recommendations.
Deliver a seamless omni-channel shopping experience through effective use of systems and applications.
Exercise sound decision-making and multitasking while prioritizing customer service.
Help manage the store environment and customer experience, including team pace and positivity, the daily zone, and sales.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions.
Support daily office procedures, store operations, and store maintenance.
Collaborate with partners on shipment processing, restocking, and product placement while maintaining visual and display standards.
Ensure omni-channel orders are processed accurately and on time.
Follow safety standards, maintain inventory accuracy, help reduce product loss, and uphold company policies and procedures.
Support an inclusive, people-first environment and encourage open dialogue, follow-through, and team support.
Collaborate with leadership on communications, share information with the team, and participate in daily meetings and chat-ins.
Remain open and responsive to feedback, develop new skills, and use proactive problem-solving.
Guide and develop the Stylist team and take responsibility for personal development and professional growth.