Anthropologie Key Holder

Urban Outfitters•Pembroke Pines, FL

21d•Onsite

About The Position

A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. The role requires expertise in operating procedures and contributing to mentorship of the associate team. The Key Holder supports customer experience, sales goals, store operations, visual standards, shipment and omni fulfillment, and team communication. The position helps maintain a welcoming, inclusive store environment and supports the leadership team in meeting store objectives.

Requirements

Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Nice To Haves

Anthro brand fan.

Responsibilities

Collaborate with the leadership team to cultivate genuine customer connections and ensure customers feel welcome, heard, and valued.
Drive sales and store metrics by using key performance indicators to set team and zoning goals.
Use technology to deliver a seamless omni-channel shopping experience through execution of omni services.
Facilitate an energized store pace, positive team environment, and management of daily zones.
Use decision-making skills to support problem solving and enhance customers’ experiences.
Support associate training, including new hire onboarding.
Support opening and closing procedures, store standards, product restocking, and facilities or IT issues.
Collaborate with key partners on shipment and omni fulfillment processes; support visual standards, product stock levels, and markdowns.
Help maintain store standards and cleanliness through daily tasks, and stay current on monthly visual messaging and concept updates.
Contribute to an inclusive work environment by listening to others and seeking different perspectives.
Communicate and coordinate with leadership on store objectives, remain responsive to feedback, and share customer and employee experience insights with the Store Manager.
Support positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team-building activities.