DSW Part-Time Key Holder

Designer Brands Inc.•Evesham Township, NJ

19d

About The Position

The Key Holder supports store management in activities that drive sales and results. The role models company values and partners with the management team on store priorities, focusing on the in-store customer experience, inventory management, omnichannel activities, and cashwrap efficiency. The Key Holder helps promote a positive work environment and executes operational processes in compliance with company standards and policies. The position maintains customer experience and store standards, completes opening and closing tasks, reviews daily communications, and plans and follows through on assigned tasks. It supports audits, donations, transfers, mismates, damages, inventory activities, and in-store omnichannel services. The Key Holder also helps maintain a safe environment, reports equipment issues, responds to customer and associate concerns, supports timekeeping, and provides feedback to the Store Manager. Additional duties include recognizing, training, and coaching associates and performing other store duties as assigned.

Requirements

At least 2 years of workforce experience.
High school graduation or equivalent.
Excellent customer service, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability for business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Responsibilities

Model Customer Experience Leader behaviors and redirect associate behaviors to support store goals and key performance indicators.
Respond promptly to customer and associate requests or feedback.
Maintain store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review daily communications, plan and execute tasks throughout the day, and complete required follow-up.
Review and communicate daily progress.
Complete processes related to audits, donations, transfers, mismates, and damages.
Work with store leadership to understand and follow policies and procedures.
Participate in inventory activities, including freight receipt, product placement, markdowns, and marking out of stock.
Assist with in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store.
Communicate supply needs to support store operations.
Help maintain a safe environment and report equipment issues to the Store Manager.
Address customer and associate concerns and escalate them as needed.
Support associate timekeeping activities.
Provide performance feedback and communicate associate relations issues to the Store Manager.
Recognize associates using company recognition tools.
Train and coach associates.
Perform other store associate duties and duties assigned by the Store Manager or other leaders.