Free People Key Holder

Urban Outfitters•Aventura, FL

5d•Onsite

About The Position

A Key Holder collaborates with the management team in supervising store operations and creating an engaging, inspiring environment for customers and the team. The role includes driving sales, building awareness of key metrics, and contributing to the development of others. The Key Holder acts as a brand ambassador, supports personalized customer service and styling, and helps deliver a seamless omni-channel shopping experience. The position also assists with daily store operations, visual standards, shipment processing, inventory accuracy, store safety, and team communication. The Key Holder guides and develops Stylist team members while pursuing their own professional growth.

Requirements

Love for the Free People brand.
Demonstrated leadership ability.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador and reflect company values while partnering with store leadership to create an engaging experience for Free People customers.
Create selling initiatives that enhance the customer experience and empower the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
Deliver a seamless omni-channel shopping experience through effective use of systems and applications.
Exercise decision-making and multitasking while prioritizing customer service over tasks.
Help manage the store environment and customer experience by maintaining an energized pace, supporting team positivity, managing the daily zone, and driving sales.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions using brand resources.
Participate in daily office procedures, operational execution, and store maintenance.
Collaborate with partners on shipment processing, restocking, product placement, visual and display standards, and timely, accurate omni-channel order processing.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Support an inclusive, people-first philosophy and encourage open dialogue, follow-through, and team support.
Collaborate with the leadership team on communications and share information with the team; participate in daily meetings and chat-ins.
Remain open and responsive to feedback, develop new skills, and contribute optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team and take responsibility for personal development and professional growth.