Anthropologie Key Holder

Anthropologie•Austin, TX

44d•Onsite

About The Position

A Key Holder contributes to creating a customer-centric store environment by supporting the leadership team in service, selling, and daily processes. This role is an expert in operating procedures and helps mentor the associate team. The Key Holder supports customer connections and sales performance, participates in managing the store environment and daily zones, and helps train associates. The role also supports opening and closing procedures, store standards, restocking, shipment and omni-channel fulfillment, visual standards, markdowns, cleanliness, and communication with store leadership.

Requirements

Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Nice To Haves

Anthro brand fan.

Responsibilities

Collaborate with the leadership team to cultivate genuine customer connections and make customers feel welcome, heard, and valued.
Drive sales and store metrics by using key performance indicators to set team and zoning goals.
Use technology to provide a seamless omni-channel shopping experience through execution of omni services.
Help manage the store environment and customer experience by supporting an energized pace, positive team atmosphere, and daily zones.
Exercise decision-making to solve problems and enhance customer experiences.
Support associate training, including new-hire onboarding.
Support opening and closing procedures, store standards, product restocking, and facilities or IT issues.
Collaborate with key partners on shipment and omni fulfillment; support visual standards, product stock levels, and markdowns.
Help maintain store standards and cleanliness and stay current on monthly visual messaging and concept updates.
Contribute to an inclusive work environment by listening to others and seeking different perspectives.
Check in with leadership to support communication and teamwork in completing store objectives, and respond openly to feedback.
Share customer and employee experience insights with the Store Manager.
Contribute to positive team morale through brand and store initiatives, including the SPARKED Journal, employee recognition, and team-building activities.