Free People Key Holder

Urban Outfitters•Albuquerque, NM

9d•Onsite

About The Position

A Key Holder collaborates with the management team in supervising store operations and creating an engaging, inspiring environment for customers and the team. The role supports sales, builds awareness of key metrics, and contributes to developing others. The Key Holder represents the Free People brand, helps deliver personalized and elevated customer service, supports store operations and visual standards, and guides the Stylist team.

Requirements

Love for the Free People brand.
Demonstrated leadership qualities.
Experience as a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand ambassador who reflects company values and partners with store leadership to create an engaging experience for the Free People customer.
Create selling initiatives that enhance the customer experience and empower the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
Deliver a seamless omni-channel shopping experience through understanding and use of systems and applications.
Exercise decision-making and multitasking while prioritizing customer service over tasks.
Help manage the store environment and customer experience by maintaining an energized pace and positive team atmosphere, managing the daily zone, and driving sales.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions using brand resources.
Support daily office procedures, operations execution, and store maintenance.
Work with partners on shipment processing, restocking, and product placement while maintaining Free People visual and display standards; ensure omni-channel orders are processed accurately and on time.
Follow store safety standards, maintain inventory accuracy, help reduce product loss, and uphold company policies and procedures.
Support an inclusive, people-first philosophy by encouraging open dialogue, follow-through, and a sense that the store team is heard and supported.
Stay current on communications, collaborate with the leadership team, share information with the team, and participate in daily meetings and chat-ins.
Remain open and responsive to feedback, develop new skills, and contribute optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team, take responsibility for personal development and professional growth, and consider role replacement for career progression.