Free People Key Holder

Urban Outfitters•Nashville, TN

3d•Onsite

About The Position

A Key Holder collaborates with the management team in supervising store operations and helping lead an engaging, inspiring environment for customers and the team. The role includes driving sales, building awareness of key metrics, and contributing to the development of others. The Key Holder represents the Free People brand and helps create an appealing customer experience through personalized service, styling, and outfitting recommendations. The role supports a seamless omni-channel shopping experience and partners with store leadership on daily operations, visual standards, shipment processing, restocking, inventory accuracy, safety, and store profitability. The position also supports an inclusive, people-first team environment through communication, coaching, knowledge sharing, and development of Stylist team members. The employee should be open to feedback, eager to learn, and able to work flexible hours, including nights, weekends, and holidays.

Requirements

Love for the Free People brand.
Demonstrated leadership.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Represent the Free People brand and company values, partnering with store leadership to create an engaging experience for customers.
Create selling initiatives and empower the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
Deliver a seamless omni-channel shopping experience through effective use of systems and applications.
Exercise decision-making and multitasking while prioritizing customer service.
Help manage the store environment and customer experience by maintaining an energized pace, positive team atmosphere, daily zone management, and sales focus.
Teach and share product knowledge, brand messaging, and practices for delivering exceptional customer interactions using brand resources.
Support daily office procedures, operations execution, and store maintenance.
Collaborate with partners on shipment processing, restocking, and product placement while maintaining visual and display standards.
Ensure omni-channel orders are processed accurately and on time.
Follow safety standards, support inventory accuracy and product-loss reduction, and uphold company policies and procedures.
Encourage open dialogue, follow-through, and support for the store team in keeping with an inclusive, people-first philosophy.
Collaborate with the leadership team on communications, share information with the team, and participate in daily meetings and chat-ins.
Remain open and responsive to feedback and use optimism, positivity, and proactive problem-solving to enhance the environment.
Guide and develop Stylist team members and take responsibility for personal development and professional growth.